Sample · Behavioural profiling

PersonaMaya — the 7am commuter

Buys breakfast on the move four days a week.

Persona pictures

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Sample persona portrait in context: physiotherapist at a morning tram stop

Sample persona picture — shot in the persona's own context (early-morning tram stop, scrubs, juice in hand).

Snapshot

Maya, 31, hospital physiotherapist. Leaves home at 06:40. Eats breakfast between patients.

Goals

Something fresh she can drink one-handed, without queueing or planning ahead.

Triggers

Skipping breakfast at home · passing the café near the tram stop · a colleague's order arriving.

Daily habits

Phone in hand between 06:40–07:10 · pays contactless · never opens email before noon.

Frustrations

Apps that force account creation before showing prices · delivery windows that only appear after payment · push notifications at 9pm.

In their words

"If it isn't in my hand by ten past seven, I'm not buying it."

Influences & tools

Colleagues' recommendations · a step-tracking app · one health newsletter she actually reads.