UX Challenges

48 items

• A Better Hospital Visit

  UXAssist practice brief

  Improve the experience from arriving at a hospital through registration, waiting, consultation, tests, payment, and departure.

  Practice
• A Form That Doesn't Feel Like a Form

  UXAssist practice brief

  Redesign a long application or registration process so it feels conversational and manageable.

  Practice
• A Map for People Who Hate Maps

  UXAssist practice brief

  Design navigation for someone who struggles to interpret conventional maps and directions.

  Practice
• Accessibility-first date picker

  UXAssist practice brief

  Design a date picker that a keyboard-only user and a screen-reader user can both use as fast as a mouse user.

  Practice
• AI That Knows When to Ask

  UXAssist practice brief

  Design an AI assistant that decides when to answer immediately and when it should ask the user for more information.

  Practice
• AI With a Memory

  UXAssist practice brief

  Design how users can see, correct, control, and delete what an AI product remembers about them.

  Practice
• Banking for an 80-Year-Old

  UXAssist practice brief

  Design a simple digital banking experience for an older adult who uses a smartphone but isn't comfortable with complex apps.

  Practice
• Cancel-subscription flow that respects users

  UXAssist practice brief

  Design a cancellation flow that honours the user's decision in under 30 seconds — no dark patterns, no guilt.

  Practice
• Checkout Without Regret

  UXAssist practice brief

  Redesign an e-commerce checkout to help users feel confident about their purchase before paying.

  Practice
• Consent Without “Accept All”

  UXAssist practice brief

  Design a consent experience where users can make an informed choice without dark patterns or overwhelming controls.

  Practice
• Design for a Mistake

  UXAssist practice brief

  Pick a familiar product and redesign it assuming users will regularly make errors, misunderstand instructions, or tap the wrong thing.

  Practice
• Design for Bad Internet

  UXAssist practice brief

  Create a useful experience for a service that must work with intermittent or extremely slow connectivity.

  Practice
• Design for Interruption

  UXAssist practice brief

  Design a complex task that users can leave halfway through and confidently resume hours or days later.

  Practice
• Design for One Hand

  UXAssist practice brief

  Redesign a commonly used mobile experience so every important task can comfortably be completed with one hand.

  Practice
• Design for the First 60 Seconds

  UXAssist practice brief

  Redesign onboarding so a new user understands the product and gets value within one minute.

  Practice
• Design for Trust, Not Beauty

  UXAssist practice brief

  Redesign a financial, healthcare, government, or AI experience where perceived trustworthiness matters more than visual appeal.

  Practice
• Design for Two People, One Account

  UXAssist practice brief

  Create an experience for couples, parents, caregivers, or partners who need to jointly manage something without sharing passwords.

  Practice
• Design the Last 5%

  UXAssist practice brief

  Take a familiar digital task and focus entirely on what happens after the primary action: confirmation, reassurance, next steps, recovery, and follow-up.

  Practice
• Design Without Notifications

  UXAssist practice brief

  Reimagine a productivity app that helps users stay informed without push notifications.

  Practice
• Empty state for a brand new inbox

  UXAssist practice brief

  Design the empty state for a first-time email user. It must teach, delight, and never feel patronising.

  Practice
• Explain My Electricity Bill

  UXAssist practice brief

  Redesign an electricity bill so anyone can quickly understand what they consumed, why the bill changed, and what they can do about it.

  Practice
• Food Delivery for a Group

  UXAssist practice brief

  Design an ordering experience for 6-10 people trying to decide, order, split costs, and track one meal together.

  Practice
• Help Me Say No

  UXAssist practice brief

  Design an experience that makes declining invitations, requests, subscriptions, or offers comfortable and respectful.

  Practice
• Make Privacy Understandable

  UXAssist practice brief

  Replace a long privacy notice with an experience that helps ordinary users understand what data is collected and why.

  Practice
• Make Waiting Feel Shorter

  UXAssist practice brief

  Improve the experience of waiting for a cab, food delivery, appointment, or service without actually reducing the wait time.

  Practice
• No Screen Allowed

  UXAssist practice brief

  Redesign a familiar digital experience using voice, physical interaction, ambient signals, or other non-screen interactions.

  Practice
• Notification centre that reduces anxiety

  UXAssist practice brief

  Redesign a notification centre so users leave calmer than they arrived. Ranking, grouping, and dismissal all matter.

  Practice
• Onboard a non-technical parent to a new app

  UXAssist practice brief

  Sketch the first 3 screens of an app your parent has never used. Success = they reach the core action unaided.

  Practice
• One Screen, Three Generations

  UXAssist practice brief

  Design the same core service so a teenager, a 40-year-old, and a 75-year-old can all use it comfortably.

  Practice
• One-screen expense report

  UXAssist practice brief

  Turn a 6-field expense form into a single screen a road warrior can complete on a phone in under 20 seconds.

  Practice
• Redesign a boarding pass

  UXAssist practice brief

  You have 300px of vertical space and one dominant piece of information. Show only what a traveller needs in the 90 seconds before boarding — nothing more.

  Practice
• Rethink the hotel check-in kiosk

  UXAssist practice brief

  A tired guest arrives at 1am. Design a 3-tap flow that gets them to their room key without reading a single instruction.

  Practice
• Teach Without a Tutorial

  UXAssist practice brief

  Design a new feature so users learn how it works through interaction rather than onboarding screens or instructions.

  Practice
• The 10-Second Dashboard

  UXAssist practice brief

  Design a dashboard that communicates the most important information to a busy manager in ten seconds.

  Practice
• The 5-Minute Government Service

  UXAssist practice brief

  Choose a typically frustrating government service and redesign it so a citizen can understand and complete the task in five minutes.

  Practice
• The Calm Airport Experience

  UXAssist practice brief

  Help a traveller understand where to go, what happens next, and whether they are running late without overwhelming them.

  Practice
• The Empty State Challenge

  UXAssist practice brief

  Turn an empty screen in a new product into something useful that helps users understand what to do next.

  Practice
• The Fair Cancellation Flow

  UXAssist practice brief

  Redesign subscription cancellation so it protects the business while respecting the user's decision.

  Practice
• The Forgotten Password Problem

  UXAssist practice brief

  Reimagine account recovery without relying primarily on passwords or complicated recovery flows.

  Practice
• The Human Handoff

  UXAssist practice brief

  Design the transition from an AI assistant to a human support agent without making the user repeat everything.

  Practice
• The Invisible Settings Page

  UXAssist practice brief

  Design a product where users rarely need to visit Settings because preferences are handled naturally in context.

  Practice
• The No-English Interface

  UXAssist practice brief

  Design a service for users who may speak multiple local languages but have limited ability to read any of them.

  Practice
• The Zero-Search Experience

  UXAssist practice brief

  Design an experience where users can find what they need without using a traditional search box.

  Practice
• Undo the Un-Undoable

  UXAssist practice brief

  Design an experience around a high-stakes action such as deleting data, transferring money, or cancelling a booking.

  Practice
• What Did the AI Actually Do?

  UXAssist practice brief

  Design a way for users to understand what an AI agent did on their behalf, what it changed, and what still needs their attention.

  Practice
• When AI Is Not Sure

  UXAssist practice brief

  Design how an AI assistant should respond when it has an answer but isn't confident that the answer is correct.

  Practice
• When the System Says No

  UXAssist practice brief

  Design a rejection experience for a loan, job application, insurance claim, or similar high-emotion situation.

  Practice
• Who Changed This?

  UXAssist practice brief

  Design collaboration history so users can easily understand what changed, who changed it, and why.

  Practice