Sample project

Sample

Reimagining Hospital Patient Experience

The brief (edit to play around)

Description (edit to refine)

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Project blueprint

160–248 hrs total

An AI-suggested plan shaped by the brief. Edit any block to try it out — changes here are not saved.

Sample

1
Intent
See the hospital day exactly as a patient and their family live it.
Activities
Shadow 6–8 patients from arrival to discharge across OPD and IPD Interview front-desk, nursing and billing staff about repeated questions Collect existing wait-time and discharge-duration data
Effort (hours)
–hrs
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User Journey Dovetail
2
Intent
Turn what you saw into a few problems worth solving.
Activities
Cluster observations into moments of anxiety and confusion Separate what you know from what you are assuming Agree 3 problem statements with clinical leadership
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–hrs
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Mental Model JTBD FigJam
3
Intent
Try several ways of removing uncertainty before committing.
Activities
Sketch queue-status, next-step and discharge-tracker concepts Test low-fidelity ideas with waiting families in the lobby Check every idea against staff workload
Effort (hours)
–hrs
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Value Proposition Figma
4
Intent
Prove the chosen ideas work for patients and staff on a real ward.
Activities
Run a two-week pilot on one floor Usability-test the status screens with older patients Measure perceived wait and discharge time before and after
Effort (hours)
–hrs
Tools
Maze UX Audit
5
Intent
Scale what worked and keep listening.
Activities
Write staff guidance and signage standards Set up a monthly patient feedback loop Track the discharge and wait metrics quarterly
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UX Strategy Notion

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3

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4

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5

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